Policies and Procedures

Ordering

No order is queued until it is paid in full. I do not accept deposits to hold a place in the queue.
Order turnover times vary. If you need your bonnet by a certain date, please let me know ahead of time so I can tell you if the deadline is possible. If you would like to know the current turnover time, please ask.
All turnover estimates are ESTIMATES. Bonnets may come early, or they may be delayed. An estimated turnover is never guaranteed.
If you need a special size or have sizing concerns, I need to be informed BEFORE the order is placed. Once the bonnet is in process, I cannot always change sizing needs. Sizing needs may also impact the availability of colors.
If you do not disclose your need for a size alteration prior to ordering (including but not limited to ear size, ear circumference, drop length, and poll width) I am not responsible for sizing issues on receipt.
The availability of add ons and trims is a first come, first serve basis. I work hard to stock popular choices, and if you would like something else I am happy to hunt for it. This search may be reflected in your turnover time.
There are no refunds. Once an order is placed, I cannot refund for changed minds, dissatisfaction, or incorrect fit. Please discuss any concerns PRIOR to ORDERING.
Orders may not be cancelled once they are placed. There are no refunds.
I do not accept returns. Your bonnet was made for you, according to your specifications. I do not have a retail resale market, I ONLY offer custom work.

Payment must be received in full before your order will be added to the queue.
I only accept payment via Venmo, Cashapp, or PayPal. If you would like to use PayPal, the goods and services fee will be added to your invoice.
Invoices not completed in 3 days will be cleared. Please complete invoices promptly.

Bonnets are shipped via USPS. Domestic orders always include a tracking number and ship free. International orders (anywhere outside of the United States) are subjected to an additional charge and do not include tracking numbers. If you do need a tracking number, shipping becomes much more expensive. This is not a decision I make, USPS sets the prices.
There is no local pickup option available at a discount. Shipping is included, whether you elect to go that route or not. Local pickup will be evaluated on a case by case basis. I reserve the right to refuse.